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The US Welder Policies

The US Welder Policy Statement
A Zyzzx, LLC Company

It is our goal to make sure that every customer experiences the best we have to offer in products and services. If you are unsatisfied for any reason, simply give us a call and we will do everything within our power to correct whatever issues may exist. We put a personal touch on the impersonal side of internet sales.

-- The US Welder Staff

Contact Information

Sales and Customer Service 937-475-2889

Mail   The US Welder
P.O. Box 303
Dayton, OH 45401


Business Hours

Our offices are open Monday - Friday from 9:00 a.m. - 5:00 p.m. EST. On-line ordering is available 24 hours a day through our website at Orders received outside of normal office hours will be processed on the next business day.


When ordering, please be sure to include the manufacturers part number and quantity needed. This will ensure prompt order processing and faster service.

Orders may be placed on-line via electronic commerce with a valid MasterCard, Visa, or Discover card. All credit card orders are subject to approval by the issuing entity. Orders may also be placed via phone at 937-475-2889.

First time orders need to include the following information:

Business Name, Contact Name, Address, Phone
Shipping Information, Payment Method

We do not require minimum orders. However, manufacturer packaging may dictate specific quantity purchases.


Orders placed by Noon EST are shipped same day if possible. All other orders are shipped the next business day. Orders are shipped via common carrier freight prepaid unless otherwise noted. UPS or FedEx ground service for hazardous materials will include a $13.00 charge for each package requiring US Department of Transportation shipping papers.

A minimum handling fee of $3.00 will apply to all orders. Additional handling charges of up to $4.00 may apply to items requiring special packaging prior to shipment. (items not in a shipping carton, packages 60 inches in length or more, items encased in wood or metal shipping containers)

All freight terms apply to shipments within the 48 contiguous United States, via common carrier. If special routing or expedited transportation is required, the total expense will be the responsibility of the customer. Items that are exceptions to the above freight policy include but may not be limited to: nails, floor sweep, oil-dry, large machinery or items requiring special packaging. These items will be quoted FOB factory.

Payment Information

We accept MasterCard, Visa, and Discover. We reserve the right to cancel orders not approved by the appropriate credit card company. In the event a credit card is not approved we will make a reasonable effort to inform the customer as soon as time permits so other arrangements can be made.

Open accounts may be extended based on a thorough review of credit information. For more information on open accounts, please contact our offices during regular business hours.

Order Quantities

We do not require minimum quantity or dollar amounts for orders. In some instances it may be necessary for a customer to purchase an item in case packaging for shipping purposes.


All returns are handled on a case by case basis. The customer must initiate the return by contacting us via email at and include a complete description of the reason for the return and the merchandise affected. Returns will not be accepted without a RA number, which will be provided after receipt of appropriate documentation. Merchandise must be in original factory package and be in new, resaleable condition. Special ordered items cannot be returned without factory approval, and the factory restocking policy will apply. Authorized returns must be shipped prepaid. Returns will not be accepted for improper handling, misuse of the item, or for merchandise not purchased from our stores. Return of non-defective merchandise will be assessed a 20% restocking fee.

Special Orders

All special order merchandise must be paid in full prior to order being processed.

Claims for Shortage

All claims for shortages or damaged merchandise must be made within 10 working days of receipt of merchandise.

Limited Liability

Acceptance of any order is conditioned on customer's acceptance of the following terms for limitation of liability. Zyzzx, LLC shall not be liable whether in contract, in tort, under any warranty, in negligence or otherwise, for consequential, special or incidental damages. Under no circumstances shall our liability exceed the amount of the purchase price. The customer's limited right to replacement is the customer's sole and exclusive remedy.

Warranty Limitations

The manufacturer's warranties apply to all materials. No other warranty, expressed or implied is offered. Warranty returns must be handled as outlined above.

Material Safety Data Sheets

MSDS sheets are available through respective manufacturer's websites or by contacting them directly at their customer service department.

General Conditions

Prices are subject to change without notice and cannot be guaranteed. Orders will be billed at prices in effect at the time order is received. The shipment of orders is subject to approval by our credit department. Possession of our price book is not to be construed as an offer to sell.

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